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"Thanks guys!! Had my gloves first thing the next day – amazing service!"
– John Ford, Surrey, UK
“Hi, just wanted to thank you for your GREAT cs support… very swift delivery to NL and excellent quality of goods. My son was very happy. Thanks and regards, P. Smit”
–Peter Smit, Netherlands
“Many thanks & I will use your company again, excellent service & an excellent product, amazing. - ” Sharon Murphy, Essex England.
FAQ – Frequently Asked Questions
Here are some of the questions we get asked most often. If you can’t find the answer you need here though, just contact us and we’ll get back to you asap.
What is the sizing for this brand and this type of product? (e.g. Reusch junior goalkeeper shirts?)
Do you ship to the country I live in?
How long will it take for my order to arrive?
How much does it cost to ship to where I live?
- What is the sizing for this brand and this type of product? (e.g. Reusch junior goalkeeper shirts?)
The sizing of products is explained in the Size Guide page which can be found here.
If you have any other questions about sizes you can contact us at any time by phone (the big number at the top of the page) or by email - contact@thegoalkeeperco.com.
- Do you ship to the country I live in?
Almost certainly yes!
We do whatever we can to make sure that we serve our customers by giving them exactly what they need, where they want it. You will find a huge list of countries that we ship to on our checkout page – if it doesn’t contain your country, then contact us and we will do everything we can do help.
- How long will it take for my order to arrive?
- How much does it cost to ship to where I live?
As with delivery time, shipping costs vary depending on where you live, and how big your order is. All costs about shipping are explained in detail on the Shipping and Delivery page here...
- What happens if I receive my order and want to return it?
Returning goods isn't a problem with us.
If for any reason you would like to return your order for an exchange or refund, post your items back to us in their complete original condition (including packaging etc, because we need to be able to re-sell them) within 1 month of their shipping date and we’ll exchange or refund them as you need.
Get a full guide here on our Returns page.
- What currencies can I pay in? What is the cost of my order in my country's local currency (e.g. US Dollars, Euros)?
You can pay directly in British Pounds, Euros or US Dollars or any of the other currencies we show on the website.
Just use the option next to any price you see to display prices and make purchases in the currency you prefer.
If you aren’t paying in British Pounds, the amount you see on your bank statement might differ a little from the amount seen on the website, as your bank may charge you a different rate for buying overseas – but usually this is not a big difference and we don’t hear any problems from our customers with this.
The time of arrival depends on the country you are in, and sometimes on the product you order.
We show every product on the site with details of normal shipping times, which you can see on the specific pages for the products you buy (just near the Add To Basket and Checkout buttons).
UK company registration # 5975044. VAT registration # 921663529.
contact@thegoalkeeperco.com. UK: 0844 686 1469. International: +44 161 482 6276. Fax: +44 (0)844 560 1082